FAQ's

Q. How do I schedule an appointment?

Q. Do I have to call first?

Q. What if I have an emergency?

Q. Do I have to get a referral from my veterinarian?

Q. Are services free?

Q. Can I get an estimate of cost before agreeing to examination and treatment?

Q. What is the payment policy?

A. The University requires that all charges be paid in full at the time of discharge. In the event that patients are hospitalized for diagnosis or treatment, 50% of the estimated total bill must be paid at the time of admission. As a service to our clients, we are pleased to offer CareCredit, North America’s leading patient client plan. CareCredit has several payment plans to meet every financing need, including No Interest and low interest options, each with low monthly payments and no upfront costs. It's easy to apply and you'll receive an online decision in seconds. Apply Now or see our staff for more details.

Q. What methods of payment are accepted?

Q. Do I have to leave my horse in the hospital?

Q. Is the hospital open for service on weekends or evenings?

Q. Can I pick up or drop off my horse after hours?

Q. What doctor will examine my horse?

Q. Will my horse be used for 'experiments' or research?

Q. Will students 'practice' on my horse?

Q. Can I visit my horse during hospitalization?