FAQ's

Q. How do I schedule an appointment?

Q. Do I have to call first?

Q. What if I have an emergency?

Q. Do I have to get a referral from my veterinarian?

Q. Are services free?

Q. Can I get an estimate of cost before agreeing to examination and treatment?

Q. What is the payment policy?

Q. What methods of payment are accepted?

Q. Do I have to leave my horse in the hospital?

Q. Is the hospital open for service on weekends or evenings?

Q. Can I pick up or drop off my horse after hours?

Q. What doctor will examine my horse?

Q. Will my horse be used for 'experiments' or research?

Q. Will students 'practice' on my horse?

Q. Can I visit my horse during hospitalization?

A. Visits must be pre-arranged and approved by the clinician in charge of the case. Visits are limited to the owner and immediate family or trainer. Visits are limited in length to no more than 1 hour and cannot extend past 9:00 p.m. During regular hours, visitors much check in at the Large Animal Office. After hours, the visitor much check in at the Security Guard station at the front of the SVM Building and await an escort back to the barn.

Visits to horses hospitalized in the Isolation Facilty are not allowed.